FAQ

Frequently Asked Questions

Does your company offer free samples before ordering?

We are distributors of foreign companies. We can provide free samples only if the principal company approves / supplies the same. We of our own cannot supply free samples. You may order us minimum pack size products for trial and we assure you our products are of top most quality.

How should we place order to Lab-Line?

For placing your order, you have to send the total net price of the quotation to us either through demand draft/cheque payable to Lab line, Payable at Karachi or you may deposit the amount in our Bank account.

Along with the above payment confirmation, you are to send us your PO on your departmental/institution/organization overhead.

After receiving the above, we shall process your order and supply within quoted delivery period.

Quality Policy

Lab Line is committed to promote heath care in Pakistan and to provide quality medical equipment’s at an affordable price

The company recognizes that an emphasis on quality is essential to its success as well as in the interest of all employees & customers. Our guiding philosophy in operating our business includes these principles:

  1. To be recognized as the premier company of Importer and Distributor of diagnostic and pharmacy products in Pakistan by using trained, experienced and dedicated staff to provide an honest, courteous and professional service that ensures total customer satisfaction.
  2. To comply with all the statutory laws and regulations those fall under our scope of work and we periodically update ourselves according to the guidelines and/or requirements by Ministry of Health, DRAP and any other regulatory body
  3. To continuously monitor and improve our systems and processes and maintain & continually review compliance with the ISO 9001:2015 Quality Management Systems Standard,
  4. To communicate with, and involve our employees in the application of our policies and procedures to continually develop skills and to improve our operating system,
  5. To establish strategic business objectives and performance targets and regularly audit and review our results to improve our business and to confirm the continuing effectiveness of our ISO 9001:2015 and GDPMD operating system.

Management personnel at each department & location shall be responsible for implementing and maintaining a rigorous quality management system to sustain the policy.

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